Pride to Ride
Visit us on Oahu
(for Hawaii and other Pacific Islands)
Honolulu Store at City Square
1199 Dillingham Blvd, C-106
Honolulu, HI 96817
Office: 808-367-0901 (Pacific time)
Direct: 1- 808-741-8766
Store Hours: 9:00AM - 7:00PM
Monday to Saturday
Sunday: Open 11am - 3:00pm
(for pick up, drop off, and call for
After Hour Appointments)
Copyright © 2007-2018, Aloha E-Bikes Corp. All rights reserved.
California Distribution Center
for Manufacture Direct-Sales and Online Orders
Chino, Los Angeles, CA 91710
Whole Sale Payment Types:
major credit cards (with 2% fee)
Freight forwarder to all US, Canada and Mexico Cities.
Hawaii Inter Island Shipping: YB Freight
We ship to all Islands (freight $50-$80)
Holiday Hours: Closed
Nov. 23 -Thanksgiving Day
Dec. 25 - Christmas Day
Dec. 31 - New Year's Eve
Jan. 1st - New Year's Day
We offer a 15-day total warranty on all Aloha Electric Bikes/Scooters that covers parts and labor if the labor is performed in our (or
contract) service facility. In addition to this warranty, ALL E-BIKES/SCOOTERS ALSO INCLUDE THE ORIGINAL FACTORY WARRANTY (up to
6 months, 1-3 years for battery, motor and controller on each individual make and model). Please see the "Manuals" included for the
E-Bikes / Scooters you choose.
WHAT IS COVERED:
Replacement parts that are defective while operated under normal usage, EXCEPT plastic parts, or damage to the engine or any other
parts due to abuse or misuse. All parts are subject to availability and at the discretion of us. Technical support is available from a
professional motor powered vehicle expert via e-mail and in store.
This warranty is effective only if the product is used under normal conditions for its intended purpose and the product receives all
necessary maintenance and adjustments. We reserve the right to determine what damage is due to defective materials and what is due
to product abuse or misuse. We offer consultation about registration and Honolulu traffic regulation about mopeds, but you are
responsible for conforming to all local legal and safety standards. This warranty extends only to the original customer and is
Parts and Labor do not cover: neglect, abuse, improper break-in, theft, vandalism, deception, or negligence. All warranties are void if
abuse and improper break in is detected. Common wear items are not covered under parts warranty, for example, tires, clutch plates,
brakes, light bulbs, rubber covers, seats covers and other plastic parts.
HOW IT WORKS:
store. A customer service representative will instruct you regarding a service or give you instructions on how to ship us the broken
part. If a shipment is required, you must pay for the shipment of the broken part to our service center via UPS, FedEx, or US postal.
When we receive the broken part, we will ship you a replacement part free of charge.
Purchaser understands the nature of riding mopeds and motorcycle riding activities and acknowledges that he or she is qualified to
operate a scooter and/or e-bike upon purchase. Person understands they must abide by state laws and be in proper physical condition
to ride a moped scooter and/or e-bike. Purchaser is also responsible to inspect and insure e-bike or scooter before using it to make
sure that the e-bike or scooter is safe to use and in riding order.
LICENSING & REGISTRATION:
Customers will pay a onetime registration fee ($15) upon purchase. Upon each sales, a temporary registration is issued and the formal
registration will be mailed to you by the Honolulu County Director of Finance office. The e-bikes or scooters come with a Certificate of
Origin, from the manufacturer. We also provide a Bill of Sale. The e-bike or scooter has an engraved VIN nameplate on the frame.
All Aloha E-Bikes/Scooters meet federal moped safety standards. For any particular state, however, purchaser is responsible to operate
and register in accordance with your particular state and local laws and ordinances.
Our return policy covers manufacturing defects under normal usage, but not a policy for desires to return. For example, if the products
purchased are in normal conditions and function normally, they are not qualified for returns. However, if the products purchased have
defects on parts, the warranty covers the defective parts at no charge to customers; and if the defects are beyond our warranty
capability to repair, we will replace the bike with a new one. In this last case, the customer has the opportunity to return the product
with a full refund within 15 days after the purchase.
You may extend the warranty on your electric E-Bike and Scooters by purchasing a 6-Month Extended Warranty for $99.95, a 12-month
Extended Warranty for $199.95 or a 24-Month Warranty Extension for $399.95. This extended warranty is only available at the time of
purchase and cannot be purchased at a later date.
Our customer service center is able to provide you with repair services after your warranty expires or on non-warranted parts; however,
you are required to pay for the cost of all parts and our hourly $79.95 flat rate for labor, plus round-trip shipping costs to and from our
service center, if shipping is involved.